The channel will need a name before it can be created and then, to make it different from your internal channels, you’ll need to send an invite to the outside party you wish to speak to. This will offer up two options: ‘Create a new channel’ or ‘Browse all channels’ and users will need to click on the former. Users can connect with external parties by navigating to the sidebar in Slack and clicking on ‘Add Channels’. However, in June 2020, Slack launched a new feature to fix this and (in its mind) kill off email altogether – Slack Connect. But while businesses can use Slack to talk internally, until relatively recently they still had to depend on email to reach anyone outside their organisation. Slack has never hidden its contempt for email and some would say its platform is entirely built for the purpose of squashing the legacy technology. The two are fierce rivals, but currently seem to have the same goal: Make email obsolete. It looks and feels very similar to Slack as it also uses ‘channels’ for collaboration. Microsoft Teams is also a comms platform, but it has more emphasis on video conferencing and comes with Office 365 integration.
Managers and employees create and use various ‘channels’ to talk to each other and these channels help to either differentiate departments or workflows, depending on the preference of the organisation. Slack is a communications platform that, at its most basic, offers internal instant messaging and document sharing services to businesses.
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